Regulators demand evidence you can withstand disruption
ServiceNow Operational Resilience provides a unified view by connecting data across people, processes, technology, and third parties. The platform enables mapping of critical business services, setting impact tolerances, and tracking resilience performance against regulatory requirements from PRA, FCA, and DORA. Pulsar delivers through structured, design-led engagements with targeted resilience workshops.
Risk & Security Excellence
Transform risk into competitive radiance. Connected governance that lets your organisation rise above uncertainty.
What you can expect
Critical service mapping — comprehensive understanding of business services, dependencies, and vulnerabilities across your operational landscape
Impact tolerance monitoring — set, track, and report against tolerances demonstrating ability to maintain critical operations during disruption
Regulatory compliance evidence — integrated resilience data generates documentation regulators demand without fragmented spreadsheets
Integrated resilience view — connect with Risk, BCM, and TPRM modules for holistic enterprise-wide vulnerability visibility
Proactive weakness identification — identify and remediate gaps before they cascade into incidents or regulatory breaches
Stakeholder confidence — transparent evidence for regulators, boards, and customers that your organisation can withstand shocks
From first assessment to full velocity
Assess
Resilience workshops and service mapping with business, risk, and technology leaders to define critical services and tolerances.
Foundation
Solution design and configuration including CMDB, Risk, BCM, and TPRM data feeds for comprehensive visibility.
Enhance
Build automated dashboards and resilience monitoring against impact tolerances with regulatory reporting formats.
Optimise
User acceptance testing through realistic disruption scenarios, enablement, and go-live with continuous improvement.
Related capabilities
Bring Operational Resilience to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.