Alert fatigue undermines threat detection capability
ServiceNow Security Incident Response unifies case management and security automation across your SOC environment. The platform integrates incident workflows with threat intelligence, vulnerability data, and CMDB asset relationships — enabling informed decisions during active threats. Our Launchpad delivers complete implementation through discovery workshops, agile configuration, security tool integration, and analyst enablement.
Risk & Security Excellence
Transform risk into competitive radiance. Connected governance that lets your organisation rise above uncertainty.
What you can expect
Faster detection & response — automated triage and playbook execution eliminate manual handoffs, reducing containment times
Real-time SOC visibility — dashboards provide incident volumes, response effectiveness, and analyst capacity metrics
Consistent incident handling — automated playbooks standardise response procedures regardless of analyst experience
Complete incident context — analysts access asset relationships, vulnerability status, and threat intelligence within records
Documented compliance evidence — audit trails demonstrate incident response capabilities and procedure adherence
Lower breach impact & costs — coordinated response workflows limit breach scope through systematic security operations
From first assessment to full velocity
Assess
Review incident response processes, tooling, and data flows to define SIR requirements and platform readiness.
Foundation
Stand up core SIR with best-practice workflows, source integrations, and response playbooks for SOC teams.
Enhance
Extend with advanced playbooks, dynamic routing, and enriched incident data for faster triage and response.
Optimise
Embed orchestrated response across your security stack with automated actions, metrics, and cross-team collaboration.
Related capabilities
Bring Security Incident Response to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.