Vulnerability volumes overwhelm patching capacity
ServiceNow Vulnerability Response automates vulnerability identification, prioritisation, and remediation across your technology landscape. The platform integrates with vulnerability scanners and correlates findings against CMDB asset data, enabling risk-based prioritisation that focuses remediation effort where exposure is greatest. Our Launchpad delivers implementation through discovery workshops, agile configuration, scanner integration, and enablement.
Risk & Security Excellence
Transform risk into competitive radiance. Connected governance that lets your organisation rise above uncertainty.
What you can expect
Unified vulnerability management — centralised platform eliminates disconnected tools creating consistent workflows across security and IT
Real-time posture visibility — dashboards provide exposure metrics, remediation progress, and trending analysis for risk decisions
Risk-based prioritisation — automated logic considers severity, asset criticality, and exploit availability to focus on greatest impact
Accelerated patch cycles — automated task creation and assignment eliminates handoff delays between security and IT remediation
Complete compliance evidence — audit trails demonstrate management capabilities and remediation timelines for regulators
Reduced breach risk — systematic management limits exposure windows and attack surface through coordinated operations
From first assessment to full velocity
Assess
Review scanning tools, data quality, platform use, and remediation processes. Define vision and roadmap.
Foundation
Deploy best-practice VR with scanner integration, CI matching rules, automated task creation, dashboards, and training.
Enhance
Expand with enriched threat data, advanced prioritisation models, and tailored workflows for different asset classes.
Optimise
Optimise through deeper orchestration with patch coordination, policy enforcement, and wider security integration.
Related capabilities
Bring Vulnerability Response to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.