Tech & Customer Excellence
Configure platforms that transform how organisations work
The role
As a ServiceNow Technical Consultant, you'll work directly with clients to design, configure, and deliver ServiceNow solutions that solve real business problems. You'll be hands-on across the platform — from ITSM and ITOM to GRC and HRSD — guided by senior architects and supported by a team that values knowledge sharing.
What you'll do
- Configure and customise ServiceNow applications across multiple product lines
- Participate in requirements workshops, translating business needs into technical designs
- Develop and maintain technical documentation including solution designs and configuration guides
- Build integrations using REST, SOAP, MID Server, and Integration Hub
- Write and maintain server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies)
- Support testing cycles including unit testing, SIT, and UAT
- Collaborate with architects, project managers, and change consultants to deliver end-to-end solutions
- Contribute to Pulsar's knowledge base and internal capability development
What we're looking for
- ServiceNow Certified System Administrator (CSA) — minimum requirement
- 1+ years of hands-on ServiceNow configuration experience
- Solid understanding of ITSM, CMDB/CSDM fundamentals
- Experience with JavaScript (ES5/ES12) in the ServiceNow context
- Familiarity with Agile delivery methodologies
- Strong communication skills — able to explain technical concepts to non-technical stakeholders
Nice to have
- ServiceNow Certified Implementation Specialist (CIS) in any product line
- Experience with Flow Designer, Integration Hub, or App Engine
- Exposure to GRC, HRSD, or CSM modules
- Knowledge of ITIL 4 practices
- Experience working in a consultancy or managed services environment
What we offer
Beyond the role
Reward & Recognition
- Annual salary review
- Bonus & incentive schemes
- Pension contribution
- Private health insurance
- Attractive annual leave entitlement
- Life insurance policy
Learning & Development
- In-house development programmes
- E-Learning platforms
- Career development pathways
- Personal development plans
- Skills-based training days
- Collaborative relationships with higher education
Wellbeing & Culture
- Flexible working options
- Walking meetings
- Mental Health First Aiders
- Team away days
- DE&I communities and culture days
- Volunteer days and charity partnerships
Ready to apply for ServiceNow Technical Consultant?
Send us your CV and a few lines on why this role — we read every application personally.