Your employee portal should be the front door, not the fire exit
Employee Centre Pro is ServiceNow's modern, personalised employee portal delivering a consumer-grade self-service experience. It replaces legacy portals with a unified hub where employees access HR services, IT support, knowledge articles, and workplace requests through a single, personalised interface. Pulsar implements Employee Centre Pro as the experience layer across your ServiceNow ecosystem — connecting HR, IT, workplace, and knowledge into a cohesive employee-facing platform. We configure personalisation rules, content management, and AI-enabled search so employees find answers rather than raising tickets.
Employee Excellence
Reimagine HR service delivery — experiences that boost productivity and empower your people.
What you can expect
Personalised employee experience — content, services, and actions tailored to role, location, department, and individual preferences
Unified self-service hub — HR, IT, workplace, and knowledge accessible through a single branded portal replacing fragmented tools
AI-enabled search — intelligent search delivering answers not just results, reducing time-to-resolution for common queries
Content management — structured content authoring with governance workflows ensuring information stays current and accurate
Mobile-first design — fully responsive experience supporting employees wherever they work, including deskless and frontline workers
Measurable self-service uplift — analytics tracking portal engagement, search effectiveness, and ticket deflection rates
From first assessment to full velocity
Assess
Assess current portal landscape — existing portals, content sources, personalisation requirements, and integration needs.
Foundation
Design and configure Employee Centre Pro with content structure, personalisation rules, and branding aligned to your identity.
Enhance
Integrate with HR, IT, and workplace service catalogues ensuring seamless self-service across all service domains.
Optimise
Launch with AI-enabled search, content governance workflows, and analytics for continuous experience optimisation.
Related capabilities
Bring Employee Centre Pro to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.