You've got ServiceNow, but no HR platform in place
Empower is a fixed-price implementation that establishes core HR service delivery using ServiceNow Foundation or Professional capabilities. We configure essential HR services, enable knowledge management, and build analytics so your organisation gains working HR platform capabilities fast. Our time-boxed delivery creates immediate value while building internal confidence and skills. Your team learns the platform whilst employees start using real services, creating the foundation for future expansion on your terms.
Employee Excellence
Reimagine HR service delivery — experiences that boost productivity and empower your people.
What you can expect
Rapid platform establishment — core HR service platform live in 8 weeks with fixed-price delivery eliminating budget uncertainty
Capability transfer — your teams gain hands-on skills throughout delivery, building sustainable capability to manage the platform independently
Foundation for controlled expansion — scalable architecture ready for customer-led phases or further Pulsar support
Early value realisation — immediate improvements in HR case resolution, employee self-service access, and knowledge availability
Clear roadmap with no lock-in — structured handover with documentation, training, and a forward path for enhancement
From first assessment to full velocity
Assess
Kick off and planning — align on governance, stakeholders, scope, timelines, and success metrics.
Foundation
Define and design — interactive workshops defining workflows, case types, and knowledge content aligned to HR requirements.
Enhance
Configure and deliver — configure HRSD instance including HR Case Management, Knowledge, and Employee Centre Pro with skills transfer.
Optimise
Testing, go-live, and handover — UAT, platform validation, defect resolution, then controlled production deployment with hypercare.
Related capabilities
Bring Empower to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.