Employees don't need another portal — they need AI that finishes the job
ServiceNow EmployeeWorks combines Moveworks' conversational AI and enterprise search with ServiceNow's autonomous workflows, creating a single AI front door where employees simply state what they need and the work gets done. Available in Slack, Teams, or any browser, EmployeeWorks doesn't just answer questions — it executes multi-step workflows across departments, following business rules, approval paths, and role-based permissions. Under the hood, an agentic Reasoning and Automation Engine turns natural language into execution — building complex plans, selecting the right integrations, and completing work across systems like Workday, SAP, Coupa, and ServiceNow while maintaining full governance and audit trails. Pulsar implements EmployeeWorks as part of a broader employee experience strategy, ensuring your existing HRSD, Employee Centre, and IT workflows are optimised for AI-driven execution before the conversational layer is enabled.
Employee Excellence
Reimagine HR service delivery — experiences that boost productivity and empower your people.
What you can expect
Single conversational entry point replacing portal sprawl across IT, HR, finance, procurement, and facilities
End-to-end task execution — requests turn into completed work, not tickets, through governed autonomous workflows
Cross-system orchestration completing actions across ServiceNow, Workday, SAP, and other enterprise applications
Enterprise search combining Moveworks' deep search with ServiceNow knowledge for precise, context-aware answers
AI-driven task prioritisation surfacing what needs attention from across the business in one clear view
Measurable adoption and deflection rates as employees experience AI that delivers value, not just responses
From first assessment to full velocity
Assess
Assess readiness — evaluate existing ServiceNow workflows, knowledge quality, and integration landscape for EmployeeWorks enablement.
Foundation
Configure EmployeeWorks with Moveworks conversational layer, enterprise search connectors, and priority workflow integrations.
Enhance
Enable cross-system execution for high-frequency employee requests across IT, HR, and facilities with governance controls.
Optimise
Launch with adoption programme, measure execution rates and employee satisfaction, and expand to additional departments and systems.
Related capabilities
Bring ServiceNow EmployeeWorks to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.