Hybrid workplaces need infrastructure, not improvisation
ServiceNow Workplace Service Delivery consolidates desk bookings, room reservations, visitor management, and workplace requests through a unified mobile-first platform. Rather than managing hybrid work through disconnected tools and spreadsheets, WSD provides employees with a single interface to navigate the physical workplace — booking desks near their team, reserving meeting rooms with equipment, registering visitors, and raising facility requests. Pulsar implements Workplace Service Delivery integrated with your HR and IT service ecosystem, ensuring the physical workplace experience is as seamless as the digital one.
Employee Excellence
Reimagine HR service delivery — experiences that boost productivity and empower your people.
What you can expect
Unified workplace platform — desk bookings, room reservations, visitor management, and facility requests in one mobile-first application
Space utilisation visibility — real-time analytics showing how office space is actually used, enabling data-driven real estate decisions
Employee-first experience — intuitive self-service letting employees manage their workplace needs without raising tickets or sending emails
Visitor management — professional visitor registration, host notifications, and compliance-ready check-in workflows
Integration with HR and IT — workplace services connected to employee records, device provisioning, and building access systems
Hybrid work support — capacity management and booking rules that adapt to flexible working patterns across teams and locations
From first assessment to full velocity
Assess
Assess current workplace processes — booking tools, space management, visitor procedures, and facility request workflows.
Foundation
Configure WSD with desk booking, room reservations, and visitor management aligned to your office layouts and policies.
Enhance
Integrate with HR Service Delivery, building access, and facility management systems for seamless employee experience.
Optimise
Launch with mobile-first access, analytics dashboards, and ongoing optimisation based on utilisation patterns.
Related capabilities
Bring Workplace Service Delivery to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.