HR teams answer the same questions hundreds of times a week
Now Assist for HR deploys ServiceNow's generative AI across HR service delivery, providing instant responses to common queries, intelligent case routing, and AI-generated knowledge content. The result is reduced repetitive case volumes for HR teams and faster answers for employees. But AI for HR requires more than technology — it demands careful consideration of how roles evolve, how employees trust AI with sensitive HR matters, and how organisations maintain the human touch where it matters most. Pulsar implements Now Assist for HR with embedded change management that addresses the unique triple challenge HR teams face: they are simultaneously the users, the process owners, and the change agents.
Employee Excellence
Reimagine HR service delivery — experiences that boost productivity and empower your people.
What you can expect
Instant responses to common queries — AI-powered chat handling routine HR questions without human intervention
Intelligent case routing — AI categorisation and routing ensuring complex cases reach the right specialist immediately
Knowledge generation — AI-assisted creation and maintenance of knowledge articles keeping self-service content current
Case summarisation — AI-generated summaries giving HR agents immediate context when handling escalated cases
Reduced HR case volumes — measurable deflection of repetitive enquiries freeing HR teams for higher-value work
Trust-aware deployment — careful scoping ensuring AI handles appropriate queries whilst sensitive matters retain human involvement
From first assessment to full velocity
Assess
Assess HR AI readiness — knowledge quality, case data patterns, process maturity, and employee trust considerations.
Foundation
Deploy initial AI capabilities — Virtual Agent topics, case summarisation, and knowledge recommendations for HR agents.
Enhance
Extend to employee-facing AI — conversational self-service, intelligent search, and proactive knowledge suggestions.
Optimise
Optimise and measure — adoption tracking, deflection rates, satisfaction scores, and continuous model improvement.
Related capabilities
Bring Now Assist for HR to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.