If you don't know what's broken, you can't control what breaks
The ServiceNow CMDB provides a single, authoritative system of record for your IT infrastructure and services. It maps relationships between configuration items, enabling you to understand dependencies, assess risk, and make informed decisions across your entire ServiceNow platform. Pulsar delivers CMDB using ServiceNow's CSDM v5 as the framework to ensure data is structured in line with best practice. For existing clients, our Luminosity offering strengthens and governs your CMDB to unlock value you're already paying for. For new implementations, we use our MVP roadmap aligned to crawl / walk / run / fly methodology.
Tech & Customer Excellence
Build the unbreakable backbone of your digital operations. Evolve from support tool to strategic launchpad.
What you can expect
Single source of truth across your platform — every team works from the same asset and service data eliminating conflicting inventories
Faster impact analysis during incidents and changes — immediately understand what's affected and what the business impact will be
Audit-ready compliance and traceability — regulators get clear, evidenced answers about what you own and who's accountable
Foundation for platform-wide value — a properly governed CMDB enables every other practice area to deliver its full potential
Transparency of ownership and costs — clear visibility of who owns business and technical services for financial management
From first assessment to full velocity
Assess
Align CMDB to CSDM framework establishing core data structures, business capabilities, service offerings, and essential CI classes.
Foundation
Introduce and relate foundational CIs — applications, business services, and infrastructure components supporting incident, change, and request.
Enhance
Expand your service model layering in technical services, portfolios, and dependency relationships integrating discovery data.
Optimise
Embed CSDM into operational practice supporting impact analysis, compliance tracking, service health, and data governance automation.
Related capabilities
Bring CSDM & CMDB to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.