Service desk capacity is maxed out, but the foundations for AI aren't in place
Now Assist for IT is ServiceNow's generative AI solution that gives your IT teams natural language understanding, intelligent recommendations, and automated responses. It summarises incidents, suggests resolutions, and powers conversational self-service that actually works. Your agents get faster, your users get answers, and your organisation builds the foundation for AI adoption that regulators and stakeholders can trust. Pulsar delivers Now Assist with the rigour and governance that regulated environments demand. For existing clients, our Luminosity offering assesses and optimises your current ITSM and ITOM processes to maximise AI impact.
Tech & Customer Excellence
Build the unbreakable backbone of your digital operations. Evolve from support tool to strategic launchpad.
What you can expect
Faster ticket resolution and reduced backlog — AI-assisted responses give agents the right answer at the right time
Improved agent productivity — Now Assist surfaces relevant knowledge articles, similar incidents, and suggested solutions
Higher self-service adoption through conversational AI — natural language chat that understands intent and delivers accurate answers
Strengthened auditability and compliance — AI-generated summaries and resolution records support regulatory expectations
Reduced costs through automation — deflect common requests to self-service and automate routine resolutions
From first assessment to full velocity
Assess
Assess AI readiness across platform data, knowledge management, process maturity, governance, and change readiness.
Foundation
Agent-facing AI goes live — incident summarisation, intelligent recommendations, and generative knowledge creation.
Enhance
Extend into conversational self-service and virtual agent capabilities enabling natural language resolution.
Optimise
Advanced capabilities — proactive AI recommendations, automated workflow suggestions, and continuous learning loops.
Related capabilities
Bring Now Assist for IT to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.