Sales & Marketing
Shape partnerships that define transformation
The role
As Account Director, you'll own and grow Pulsar's most strategic client relationships. You'll operate at C-suite level, identifying transformation opportunities, building commercial proposals, and orchestrating Pulsar's delivery capabilities to solve complex business challenges.
What you'll do
- Own strategic client accounts, developing and executing growth plans that expand Pulsar's footprint
- Identify and qualify new business opportunities across existing and target accounts
- Lead complex sales cycles from discovery through proposal, negotiation, and close
- Build relationships at C-suite and senior stakeholder level across client organisations
- Collaborate with practice leads to shape solutions that align with client strategy and ServiceNow platform capabilities
- Develop compelling commercial proposals and business cases
- Manage pipeline forecasting and reporting aligned with Pulsar's growth targets
- Represent Pulsar at industry events, roundtables, and ServiceNow ecosystem engagements
What we're looking for
- 7+ years in enterprise sales, account management, or business development within IT consulting or professional services
- Deep understanding of the ServiceNow ecosystem — platform capabilities, partner landscape, and buyer journey
- Proven track record of growing strategic accounts and consistently exceeding revenue targets
- Experience selling complex, multi-workstream engagements at £250K+ deal sizes
- Strong executive presence and the ability to build trusted advisor relationships at board level
- Commercial acumen — experienced in building proposals, negotiating contracts, and managing P&L at account level
Nice to have
- Existing relationships within ServiceNow's sales and alliances organisation
- Experience selling GRC, ITSM, or HRSD solutions specifically
- Background in a ServiceNow Elite or Premier Partner environment
- Understanding of public sector and financial services procurement processes
What we offer
Beyond the role
Reward & Recognition
- Annual salary review
- Bonus & incentive schemes
- Pension contribution
- Private health insurance
- Attractive annual leave entitlement
- Life insurance policy
Learning & Development
- In-house development programmes
- E-Learning platforms
- Career development pathways
- Personal development plans
- Skills-based training days
- Collaborative relationships with higher education
Wellbeing & Culture
- Flexible working options
- Walking meetings
- Mental Health First Aiders
- Team away days
- DE&I communities and culture days
- Volunteer days and charity partnerships
Ready to apply for Account Director?
Send us your CV and a few lines on why this role — we read every application personally.