Account Manager

What you'll do

• Manage and grow a portfolio of client accounts, acting as the primary point of contact
• Build strong relationships with client stakeholders at operational and management level
• Identify upsell and cross-sell opportunities aligned with client roadmaps and Pulsar's service offerings
• Support the creation of proposals, statements of work, and renewals
• Coordinate with delivery teams to ensure client satisfaction and project alignment
• Track account health metrics and maintain accurate CRM records
• Support Account Directors on strategic accounts with research, relationship mapping, and proposal development
• Contribute to marketing and business development initiatives including case studies and client references

What we're looking for

• 3+ years in account management, client success, or inside sales within IT services or consulting
• Understanding of ServiceNow or enterprise SaaS platforms
• Strong interpersonal skills — comfortable building relationships with technical and business stakeholders
• Commercially aware with experience supporting proposals and renewals
• Organised and proactive — able to manage multiple accounts and priorities simultaneously
• Excellent written and verbal communication skills

Nice to have

• Direct experience in the ServiceNow partner ecosystem
• Familiarity with ITSM, GRC, or HR service delivery use cases
• Experience using CRM tools for pipeline management and reporting
• Background in a growing consultancy or professional services firm