AI agents are multiplying — without orchestration, they create chaos
Organisations increasingly deploy AI agents from multiple vendors alongside ServiceNow's native capabilities. Without unified orchestration, these agents operate in silos — duplicating effort, creating conflicting recommendations, and introducing governance blind spots. Pulsar designs and implements agent integration architectures that bring third-party AI agents into ServiceNow's ecosystem, ensuring consistent governance, unified monitoring, and coordinated orchestration. Whether agents come from hyperscalers, specialist AI vendors, or internal development teams, they operate within a single governed framework.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
Unified orchestration of native and third-party AI agents within a single platform
Consistent governance applied across all agents regardless of origin or vendor
Coordinated agent interactions preventing conflicts, duplication, and contradictory actions
Centralised monitoring and performance tracking across the entire agent ecosystem
Simplified agent lifecycle management from deployment through retirement
Compliance-ready audit trails for all agent actions aligned to AI Control Tower governance
From first assessment to full velocity
Assess
Inventory existing AI agents across the organisation — native, third-party, and internally built.
Foundation
Design the integration architecture connecting external agents to ServiceNow's orchestration and governance layers.
Enhance
Configure agent routing, handoff protocols, and monitoring within the platform.
Optimise
Establish ongoing governance cadences with AI Control Tower integration for continuous oversight.
Related capabilities
Bring Agent Integration to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.