AI capabilities are maturing fast — but most organisations stall on implementation
ServiceNow Now Assist embeds generative AI natively across the platform — from intelligent case summarisation and knowledge article generation to conversational self-service and agent assist. Pulsar delivers Now Assist implementation through a structured approach that maps AI capabilities to your specific module landscape, assesses data readiness, and configures use cases that deliver measurable value. We start with what's mature (HR and CRM have the most developed features) and build a phased roadmap aligned to your platform scope.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
AI-powered case summarisation reducing analyst context-switching time across IT and HR workflows
Intelligent search delivering answers, not just results, through enhanced Virtual Agent capabilities
Knowledge article generation that keeps self-service content current and reduces authoring burden
Conversational self-service handling routine enquiries while escalating complex cases to humans
Agent Assist providing real-time recommendations during live interactions for faster resolution
Measurable reduction in mean time to resolution across enabled workflows
From first assessment to full velocity
Assess
Map Now Assist capabilities against your current and planned platform scope. Identify high-value, high-feasibility use cases.
Foundation
Configure initial Now Assist features across priority modules with data quality validation and knowledge readiness checks.
Enhance
Expand to additional modules and use cases. Introduce agentic AI capabilities where the platform reasons and executes multi-step tasks.
Optimise
Optimise through outcome measurement, model tuning, and continuous expansion as ServiceNow releases new AI features.
Related capabilities
Bring Now Assist Implementation to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.