Disconnected data undermines every AI and automation initiative
Workflow Data Fabric extends ServiceNow's reach beyond platform boundaries, connecting data from external systems, data lakes, and third-party applications into a unified intelligence layer. Rather than duplicating data into ServiceNow, Data Fabric creates live connections that surface the right information within workflows at the point of decision. Pulsar designs and implements Data Fabric architectures that connect your enterprise data landscape to ServiceNow workflows — giving AI models richer context and giving users the complete picture without leaving the platform.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
Unified data access across ServiceNow, cloud applications, data warehouses, and legacy systems without duplication
Richer AI context enabling Now Assist and Predictive Intelligence to leverage enterprise-wide data for better recommendations
Real-time data availability within workflows eliminating manual lookups and copy-paste between systems
Reduced integration complexity through federated queries rather than point-to-point ETL pipelines
Improved decision quality as agents and analysts access complete, current information at the point of action
Foundation for advanced analytics and reporting spanning the full enterprise data landscape
From first assessment to full velocity
Assess
Assess your data landscape — identify critical data sources, quality gaps, and integration patterns currently in use.
Foundation
Design Data Fabric architecture connecting priority external sources to ServiceNow workflows through configured connectors.
Enhance
Implement federated data access across target workflows, validating data quality and real-time availability.
Optimise
Extend to additional data sources and enable AI-powered analytics leveraging the connected data fabric.
Related capabilities
Bring Workflow Data Fabric to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.