You can't automate what you can't see
AI Agent Miner analyses how users interact with ServiceNow — capturing behaviour patterns, repetitive sequences, and manual workarounds that indicate automation opportunities. Rather than guessing where AI agents will deliver value, Agent Miner provides evidence-based discovery showing exactly which tasks are performed most frequently, which consume the most effort, and which are most suitable for agent deployment. Pulsar uses Agent Miner as the starting point for intelligent automation programmes, ensuring AI agent investment targets the highest-value opportunities first.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
Evidence-based discovery of automation opportunities across your ServiceNow environment
Quantified effort analysis showing exactly how much time repetitive tasks consume
Prioritised automation roadmap ranked by value, feasibility, and agent suitability
Reduced risk of automation failure by targeting proven high-frequency, rule-based patterns
Accelerated time-to-value for AI agent deployment with pre-validated use cases
Continuous discovery as Agent Miner identifies new opportunities as usage patterns evolve
From first assessment to full velocity
Assess
Deploy Agent Miner across target ServiceNow modules and configure behaviour capture parameters.
Foundation
Analyse captured patterns to identify high-frequency repetitive tasks and manual workarounds.
Enhance
Prioritise automation candidates by effort, frequency, complexity, and agent suitability.
Optimise
Design and deploy AI agents for top-priority use cases with outcome measurement and iteration.
Related capabilities
Bring AI Agent Miner to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.