Every ServiceNow capability depends on data you can't trust
From incident management to vulnerability response to operational resilience, every ServiceNow capability depends on accurate CMDB data. When configuration items are stale, duplicated, or missing, impact analysis fails, change management becomes guesswork, and risk teams can't trust assessments. Pulsar implements CMDB health and data quality frameworks aligned to ServiceNow's Common Service Data Model (CSDM). We establish data governance processes, configure automated discovery integrations, build reconciliation rules, and implement ongoing health monitoring that keeps your data foundation trustworthy as your environment evolves.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
CSDM-aligned CMDB architecture providing a single source of truth for all assets and services
Automated discovery integration delivering current, accurate CI data without manual maintenance
Data quality dashboards monitoring completeness, accuracy, and currency across CI classes
Reconciliation rules preventing duplicate CIs whilst preserving manually enriched data
Impact analysis and service mapping that teams can actually trust for change and incident management
Foundation layer enabling AI, analytics, and automation to operate on trustworthy data
From first assessment to full velocity
Assess
Assess current CMDB health — completeness, accuracy, staleness, and CSDM alignment gaps.
Foundation
Design target CSDM architecture with CI class mapping, relationship models, and governance processes.
Enhance
Configure discovery integrations, reconciliation rules, and automated health monitoring.
Optimise
Establish ongoing governance cadences and data stewardship processes for sustainable quality.
Related capabilities
Bring CMDB & Data Quality to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.