Data-rich platforms generating insight-poor decisions
ServiceNow generates vast amounts of operational data, but most organisations only scratch the surface with basic reporting. Performance Analytics transforms platform data into strategic intelligence through real-time dashboards, trend analysis, predictive models, and automated alerts. Pulsar implements Performance Analytics aligned to your specific KPIs and decision-making processes — ensuring dashboards drive action rather than gathering dust. We configure analytics across ITSM, HR, risk, and security modules with role-based views that give each stakeholder the metrics that matter to them.
AI & Data Analytics
The foundation accelerator powering intelligent automation, predictive insights, and data-driven decisions across every practice.
What you can expect
Real-time operational dashboards replacing manual report compilation across all ServiceNow modules
Predictive trend analysis identifying emerging issues before they impact service levels
Role-based analytics giving leadership, managers, and analysts the right metrics at the right level
Automated alerting and threshold monitoring triggering proactive intervention workflows
Benchmarking capabilities comparing performance across teams, regions, and time periods
Data-driven business cases supporting investment decisions with quantified platform outcomes
From first assessment to full velocity
Assess
Identify priority KPIs and decision-making processes across your ServiceNow modules.
Foundation
Configure Performance Analytics dashboards, indicators, and data collection jobs aligned to stakeholder needs.
Enhance
Build predictive models and automated alerts for proactive operational management.
Optimise
Enable self-service analytics capability with training and governance for sustainable adoption.
Related capabilities
Bring Performance Analytics to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.